This article will guide you through the metrics on the Overview Screen. Metrics are quantifiable measurements used to evaluate performance, trends, and insights across various areas of an organization. They provide data-driven evidence that helps leaders understand engagement, satisfaction, sentiment, and operational effectiveness. Your Index and Your Percentile The CA Index is a proprietary metric […]
Articles Tagged: satisfaction index
Satisfaction Index Survey
This article will guide you through the steps of using the Satisfaction Index survey. Promoter Feedback survey measures how satisfied customers are with a company’s products, services, or overall experience. By gathering feedback on key aspects of customer interactions, the CSI provides a clear score that helps identify areas for improvement and track satisfaction levels […]